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Return Refund Policy

 

RETURN-REFUND POLICY TERMS

This is between 3vays Technologies Pvt, Ltd., This Agreement governs both the Service and any related devices, such as an PBX, Predictive Dialer, IP phone, Multimedia Terminal Adapter, Analog Telephone Adapter or any other IP connection device, ("Device" or "Equipment") used in conjunction with the Service. By making (dialing or receiving) the first call with the Service, you acknowledge that you have read and understood, and you agree, to the terms and conditions of this Agreement, and you represent that you are of legal age to enter this Agreement and become bound by its terms.

For Opcodes/Platinum

All opcodes/platinum product are made final at the time of purchase. Should you decide to leave our service for another provider, the cost for developing will not subject to refunds. It is very important that you verify the product

Rental renewals are billed automatically on the schedule agreed to in the contract. They will renew automatically until you write in and cancel the renewal of your monthly rental. Keep in mind that opcodes are on a minimum of an monthly plan.

For Web Designing/Development

In case any client is not completely satisfied with our services we can provide a refund within 30 days from the date of installation of the Project. The final refunds will be made after deducting the Service Tax and the Hourly charges for the work completed by us.

Due to Transaction Failure / Twice Deduction

If you facing transaction failure issue then please check your bank account for any deduction, if you not find any deduction then you can try again to pay for that invoice otherwise you just submit support ticket with bank statement to follow that issue. In case you paid Twice for one transaction, then please open a support ticket or mail us to check the issue and the one transaction amount will be refunded via same source within 15 to 20 working days

Cancellation Policy

Cancellation of a hosting or maintenance account requires advance notice. Shared hosting accounts (Personal, Business, Corporate, and E-Commerce) and Maintenance Accounts require 24 hour notice prior to the first (1st) day of the next billing cycle. Dedicated Server hosting accounts require 30 days notice prior to the first (1st) day of the next billing cycle. For all hosting and maintenance accounts the first (1st) day of each billing cycle is the first (1st) day of each month. Because web hosting services are provided on a monthly basis, the client will be responsible for service fees already paid regardless of when the client provides notice of termination. Thus, for example, if Client provides notice to terminate prior to the end of the billing cycle, which in every case is the end of the month, the remaining balance for that month will not be pro-rated or refunded. If Client has prepaid for services six (6) or twelve (12) months in advance, the client agrees that no refunds will be issued for any unused portion of the services regardless of when the client cancels the services. Therefore, if the client's account is cancelled at any point during the pre-paid contract term, Client will not be entitled to a pro-rated refund. All accounts are cancelled as soon as the client submits the account cancellation request, at which time all remaining files in Client's account will be deleted. Client is responsible to remove all personal files from the server prior to the cancellation request. John Adams Web Design will not be held responsible for any files deleted by John Adams Web Design on that day. The cancellation procedure is subject to change without notice. Cancellations must be requested from within the client's Account Manager by logging in from our home page.

Web Design Contract Cancellation.

A non-refundable deposit amount of 50% is due at the time of the contract signing. Cancellation of any web design project by either party will result in a refund to the client of all fees paid beyond the deposit amount, minus the amount already incurred in the development of the project by the date of cancellation, based on the amount of $75/hour. If the project/website is completed you may not be entitled to any amount at the discretion of John Adams Web Design. Web design cancellation refunds will be processed and delivered within 5 business days of the cancellation date